New World Law
Professional Services · Systems + Execution

We optimise law firms and aligned professional services teams — through systems, automation, applied AI, and embedded execution.

Empower your business

Workflow automation, applied AI, CRM operations, and embedded support — built to remove friction and protect senior time.

Replace “tickets and long vendor calls” with a system that is owned, maintained, and continuously improved.

Clear outcomes: faster response, fewer drop-offs, better client experience, and reporting you can trust.

Systems
Process + governance
Automation
AI + workflows
Execution
Embedded roles
Intake
Triage
Workflow
Reporting
Execution

Proof in practice

Three high-frequency outcomes we deliver for law and professional services teams.

Workflow + AI automation

Reduce back-office workload

Automate intake, routing, reminders, and admin handling.

  • Intake triage + classification
  • Auto task assignment + reminders
  • Template-driven, governed workflows
Outcome: faster turnaround, fewer drop-offs, cleaner operations.
Embedded execution

Scale without chaos

Roles that run the system and protect senior time.

  • Client service + scheduling coverage
  • Ops coordination + SOP enforcement
  • Accountability with measurable outputs
Outcome: consistent delivery and improved client experience.
CRM + bespoke support

Stop paying for endless vendor calls

We maintain and improve your CRM as an operational asset.

  • Pipeline hygiene + dashboards
  • Automation maintenance + iteration
  • Bespoke workflow support (your process)
Outcome: clarity, control, and a system that actually fits.
Response time
Fast initial scoping + next-step plan.
Governance
Change control + SOPs, not random edits.
Continuity
Ongoing maintenance and iteration.

What we do

Systems, automation, applied AI, CRM operations, and embedded capacity — aligned to your firm’s reality.

Workflow + AI

Automation that matches reality

Standardise intake and execution so work moves cleanly and predictably.

  • Intake → triage → assignment
  • Follow-ups, reminders, handovers
  • AI used where it actually helps
CRM Operations

Pipeline clarity + reporting

Dashboards and process definitions leadership can trust — maintained continuously.

  • Stage definitions + governance
  • Dashboards + KPI cadence
  • Ongoing iteration and hygiene
Embedded roles

Execution capacity

Dedicated support roles that protect senior time and keep the system running.

  • Client service and scheduling
  • Ops coordination + admin coverage
  • Compliance checklists + SOP use

New World Circle AEO

Australia-built AEO (Automated Execution & Operations): a governed system that automates follow-through, ensures consistency, and makes performance measurable.

What AEO does

Automated follow-through

  • Captures leads / enquiries and routes them correctly
  • Triggers reminders, tasks, and escalations
  • Maintains audit trails and reporting
Why it matters

Less chaos, more control

  • Fewer dropped balls and faster response
  • Consistent client experience
  • Clear visibility on who did what, and when
Example

Lead-to-intake optimisation

Example improvements: faster time-to-contact, fewer missed follow-ups, consistent intake capture, and cleaner handover into the workflow. We implement intake routing rules, automation reminders, and reporting so leadership sees results weekly.

Serviceable roles

Remote-friendly roles that fit law office operations. Use filters to narrow down.

Legal Intake Specialist
New enquiries, triage, booking, follow-ups, intake completeness
Matter Opening + Conflict Checks Assistant
Conflict check workflow, onboarding checklists, matter setup
Legal Admin / Practice Assistant
Diary support, correspondence prep, document formatting
Document Production / Precedents Assistant
Template packs, precedents management, document assembly support
Client Onboarding + ID/VOI Coordinator
Checklists, VOI/ID tracking, status updates, handover readiness
Billing + Debtors Follow-up (Firm-side)
Invoice follow-up, payment reminders, reporting cadence
General / Virtual Assistant
Scheduling, invoices, quotes, supplier coordination
Customer Service Representative
Calls, follow-ups, appointment confirmation
Compliance Assistant
Checklists, audit trails, SOP enforcement
Operations Coordinator
Task routing, process ownership, metrics
AI Ops Coordinator
Governance, rollout, training, controlled adoption
Automation QA / Workflow Tester
Prevents breakages, tests edge cases, change control
Knowledge Base Curator
SOPs, playbooks, templates, internal knowledge hygiene
CRM Administrator
Pipeline hygiene, dashboards, automations, reporting cadence
Want a role plan mapped to your workflow?
We map your intake and delivery, then specify roles + outputs that remove bottlenecks.
Get the role plan

How we deliver

Fast clarity, controlled implementation, then ongoing improvement.

1
Blueprint
Map workflow, identify drop-offs, define the operating model.
2
Build
Implement automation, reporting, and system governance.
3
Embed
Deploy roles to run the system and protect senior time.
4
Improve
Monthly iteration and KPI tracking so the system stays sharp.

Ready to simplify operations and lift performance?

If you want systems that are owned, maintained, and improved — start here.

Outcome
Reduced admin load + clearer throughput.
Outcome
CRM reporting you can trust.
Outcome
Embedded capacity that protects senior time.

Enquire (final)

We’ll respond with a short plan and recommended next step.

Placeholder submission until Zoho capture is connected.